I did not get my 14 day free trial

Posted in Category Singing Basics
All Discussion
  • T
    Tristan 4 years ago

    I was charged twice and I did sign up for the free trial. I got charged immediately. I sent a email to get my refund. Because I got charged twice and I never agreed to either
  • C
    Camille van Niekerk 4 years ago

    Hi, Tristan! Please send an email to [email protected] and we'll take care of that!
  • C
    Christopher Bouvard 4 years ago

    does one need to pay for a 14 day free trial ?
  • C
    Camille van Niekerk 4 years ago

    Hey, Christopher!

    Our 14 day trial is free - no charges placed. We only charge to continue your subscription once your free trial has expired (after those 14 days). If you want to cancel, please do so before your 14 days are up. Thank you!
  • G
    George Banks 4 years ago

    I signed up for the 14 day free trial, but was not asked for email or password. So I am not able to log in to access the free trial, and when I tried I dont have the option of doing it anymore. I need a little help lol
  • C
    Camille van Niekerk 4 years ago

    Hi, George! Please e-mail [email protected] for help. Thank you!
  • M
    Miriam Aziz 4 years ago

    Same @George! I emailed [email protected] and they didn't help they just re-sent the link to the 14-day trial. The 14-day free trial isn't giving me full access. 
  • C
    Camille van Niekerk 4 years ago

    Hi, Miriam! I'll forward this thread to the support team. Don't hesitate to reach out again and let them know!
  • M
    Mohamed Haroun 4 years ago

    I also can not take the free-trial because when I checked (I am not a robot) it shows (verification expired) and repeats it again but the same problem, I also send a mail but not responding until now ! 
  • C
    Camille van Niekerk 4 years ago

    Hi, Mohamed! Have you received a response yet?

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