Feedback on singing status

Hi,

I sent a video for feedback on September 26th and since then I haven't received any reponse. I've contacted the support twice and they assured me they had talked to one of the instructors. 
As I'm a beginner, I'm keen to receive the insights and guidance to help me improve. 

I'd gladly appreciate any updates on the status of my submission or an estimate timeframe I can expect the feedback.

Thank you!

Hi, Rafaela! I don't see a submission with your name in the inbox - please submit again!

I caught up today with my inbox since being on maternity leave, but typical turnaround is about 2 weeks. Thank you!

Hey Camille, 

Sorry about the name issue. The Subscription in under my first name, Carla. I got your feedback video today! I'll watch as soon as I can. Thank you so much!

Hi Camille, 

A quick message to give my feedback to you: I got your video and also just watched it. Thanks for the attention and all the points and tips you mentioned. They'll defintely help! 

Happy to help! Thanks again!